Review the Service Terms
Check the schedule, deliverables, fee, cancellation deadline, and refund conditions.
↻PAYMENTS & REFUNDS
Refund and
Cancellation Policy
Understand when a K12 Hunar booking, service, or subscription may be cancelled and whether a refund may apply.
Before you continue
Who collected your payment?
K12
K12 HunarThis policy may apply
→↗
External providerThe provider’s policy applies
→Check your payment receipt or service details to identify the payment recipient.
ⓘ
This Policy applies to eligible payments collected directly by K12 Hunar for events, programs, mentorship, Club services, subscriptions, digital services, and institutional engagements. When an external organiser or provider collects the payment, its refund and cancellation policy applies.
REFUNDS AT A GLANCE
What to Check Before You Pay
Five quick checks can help you understand your options and avoid surprises.
Check Who Collects Payment
This Policy applies to K12 Hunar payments. External-provider payments follow their policy.
Timing Affects Eligibility
Eligibility may depend on when you request and whether delivery or access has begun.
Provider Cancellations Differ
If we cancel and no suitable alternative is accepted, the affected amount may be refunded.
Processing Times May Vary
Approved refunds ordinarily return to the original method. Bank timelines may apply.
Your consumer rights remain protected.
Nothing in this Policy limits rights or remedies that cannot lawfully be excluded.
Scope and Platform Role
3.1 When This Policy Applies
This Policy applies when:
- K12 Hunar is identified as the seller or service provider
- K12 Hunar collects the payment
- An accepted proposal, order form, or service-specific term incorporates this Policy
3.2 Third-Party Payments
Some events, programs, resources, and other services may be delivered and charged by external providers. When payment is made directly to another provider:
- That provider determines refund eligibility
- Requests should normally be submitted directly to that provider
- K12 Hunar may assist with communication but cannot approve or guarantee a refund
The payment page or service details should identify the payment recipient.
3.3 Service-Specific Terms
A listing, booking confirmation, subscription plan, proposal, or order form may contain additional cancellation terms. Those service-specific terms will apply to the relevant purchase, subject to applicable law.
General Refund Principles
Refund eligibility may depend on:
The service purchasedWho collected paymentRequest timingWhether delivery beganWork already providedCosts already incurredReason for cancellationTerms accepted
Material fees and cancellation conditions will be displayed or communicated before purchase wherever reasonably possible.
A request is not automatic approval
Each request will be assessed under the applicable service terms and law.
Events, Programs and Competitions
The relevant listing or confirmation should identify the organiser, participation fee, deadlines, available cancellation period, refund conditions, transfer rules, and rescheduling terms.
01
Participant cancellation
Eligibility depends on the accepted terms and whether the request arrived within the stated period.
02
Selection-based programs
Disclosed application or assessment fees may be non-refundable once review work begins. Non-selection does not automatically qualify.
03
Non-attendance
Failure to attend, participate, or submit required work does not ordinarily qualify unless the terms or law provide otherwise.
Mentorship Sessions
Cancellation by the Student
A student or authorised adult should cancel or reschedule through the available process before the deadline shown in the session terms.
- Timely cancellation may qualify for rescheduling or a refund
- Late cancellation may result in a reduced or unavailable refund
- Non-attendance may be treated as a completed booking
Cancellation by the Mentor
If a mentor cancels a confirmed session, K12 Hunar may offer a rescheduled session, a suitable replacement mentor with the user’s agreement, or a refund of the affected session fee.
No charge at request stage
Submitting a mentorship request does not create a charge until the session and payment terms are confirmed.
Club and Institutional Services
K12 Hunar Club plans, school partnerships, consulting, training, implementation, and custom programs are governed by the accepted proposal or order form.
The agreement should specify:
- Scope and deliverables
- Fees and payment milestones
- Start date and duration
- Cancellation and termination rights
- Required notice
- Treatment of completed work
- Committed or non-recoverable costs
- Applicable refunds or credits
If an institution cancels after implementation begins, K12 Hunar may retain amounts corresponding to completed work and committed costs as stated in the agreement.
Accepted agreements take precedence
The accepted agreement governs the relevant engagement over this general Policy, subject to applicable law.
Subscriptions and Digital Services
Before recurring billing begins, K12 Hunar will display or communicate the billing frequency, price, renewal date, cancellation method, effective date, and applicable refund conditions.
Users may cancel future renewal through the available account or support process. Unless plan terms or law state otherwise, cancellation prevents the next renewal but does not automatically refund the current billing period.
Affirmative authorisation required
Recurring billing begins only after the payer or authorised institutional representative provides affirmative authorisation.
Learning Resources and Digital Content
Where paid digital resources are offered, refund eligibility may become limited after a file is downloaded, restricted content is opened, a licence or code is activated, or a substantial part of the access period is used. Any restriction must be disclosed before purchase.
A refund, replacement, or corrected access may be considered when:
- The resource is materially different from its description
- The file is corrupted or inaccessible
- Purchased access was not provided
- The same resource was charged more than once
Free resources do not qualify for monetary refunds.
Cancellations by K12 Hunar or a Provider
If K12 Hunar cancels a paid service before delivery, affected users may be offered:
Revised dateEquivalent alternativeAccount creditAffected amount refunded
Users may decline a materially different replacement unless accepted terms lawfully provide otherwise. A minor change to venue, schedule, mentor, format, or program structure does not automatically create a refund entitlement; eligibility depends on its significance and applicable terms.
External provider cancellation
When an external provider cancels a service, that provider’s policy applies.
Payment Issues
01
Failed Payments
If your account is debited but no confirmation arrives, check the status before paying again. Failed transactions may reverse automatically under payment-system timelines.
02
Duplicate Payments
A confirmed duplicate charge may be refunded after verification.
03
Unauthorised Payments
Report suspected unauthorised transactions promptly to your bank or payment provider, K12 Hunar support, and the appropriate authority where necessary.
We will never request your:× Password× PIN× CVV× OTP
REQUEST SUPPORT
Submit a Cancellation
or Refund Request
To help us review your request, please have these details ready:
- Payer’s full name
- Registered email or phone
- Order, booking, or transaction reference
- Service or program name
- Payment date and amount
- Reason and supporting information
ⓘ Submit within the cancellation period for the relevant service. Never include passwords, PINs, CVVs, or OTPs.
Refund Processing
If a refund is approved:
- 1Confirmation sent
We’ll notify the registered contact and provide a reference.
- 2Refund initiated
Ordinarily issued to the original payment method; lawful deductions will be explained.
- 3Provider processing
Final credit timing depends on the bank, payment provider, or card network.
Additional verification may be requested where reasonably necessary. The applicable processing period should be communicated with approval. If the refund is not received within that period, contact K12 Hunar with the refund reference.
Non-Refundable Charges and Exceptions
Where disclosed before payment and permitted by law, the following may be non-refundable:
× Services fully delivered× Used digital access× Completed mentorship× Assessment work performed× Custom materials created× Committed third-party costs× Missed sessions or events× Unrecoverable taxes or charges
Legally protected remedies remain
This does not remove remedies for defective services, misleading descriptions, unauthorised charges, duplicate payments, or other protected rights.
Changes to This Policy
K12 Hunar may update this Policy to reflect changes in law, payment systems, services, partnerships, or operational practices. The “Last updated” date at the top will show when it was revised. Changes apply prospectively unless applicable law requires otherwise.
The cancellation and refund terms accepted at the time of purchase will ordinarily govern that transaction.
PAYMENT SUPPORT
Need Help With a
Payment or Refund?
Contact K12 Hunar about a cancellation, payment issue, or refund request. If you are dissatisfied with our response, you may use the grievance redressal process.
SUPPORT EMAILsupport@k12hunar.com
PAYMENT SUPPORT+91 84400 01201
REGISTERED ADDRESSMahavir Path, New Bangali Tola, Patna, Bihar – 800001, India